Adjudicator x2
FAIS Ombud
Pretoria
Job Reference Number: REC25_03
Department: Case Management
Industry: Legal
Job Type: Permanent
Positions Available: 2
Salary: Market Related
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner, and by reference to what is equitable in all circumstances.
Job Description
Job Purpose
To drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.
Key Performance Areas:
Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
Refer complaints ready for mediation and conciliation to the Senior Adjudicator and Assistant Ombud.
Submit draft recommendation and determination to the Senior Adjudicator and Assistant Ombud within set timelines to resolve complaints.
Prepare records in respect of determination referred to the tribunal and application to review before the high court.
Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
Attend to Property Syndication matters.
Job Requirements
Matric certificate, LLB or BProc Degree, admission as an attorney or advocate, minimum 4 years post admission, minimum 2 years’ experience in the financial industry, minimum 2 – 3 years drafting experience. Sound report writing skills and ability to make market conduct arguments for the financial services industry, banking industry, insurance industry, investments, forensics, actuarial and audit fields.
Other Key Competencies
The applicant must demonstrate the following skills and attributes: Attention to detail. Team-oriented assertiveness. Ability to write clearly and informatively. Good people skills. Analytical skills. Demonstrate customer service skills. Presentation and negotiation skills. Effective written and verbal communication skills. Ability to solve problems, design and execute projects. Ability to maintain a high level of confidentiality. Strong interpersonal. Ability to work independently as well as part of a team.
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups. Please note that correspondence will only be entered into with shortlisted candidates and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.
Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials.
FAIS OMBUD is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.
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