Administration Clerk
Function Administration
Facility Life Wilgers Hospital
Position Administration Clerk
Introduction
A vacancy exists for an Administration Clerk based at Life Wilgers Hospital, reporting to the Finance and Admin Manager. The successful candidate will be responsible for providing a full secretarial and administration support to the Finance and Admin Manager and her team.
Critical Outputs
Custodian of the PAIA process
Assist with medical records request, have to download files as most files are scanned, this is a very timeous process especially when it is a huge file.
Assist with requesting files from Scanco when it is not loaded on Digilife
Telephone answering duties as per LHC policies
Keeping and circulating minutes of meetings
Managing and maintaining an efficient filing system
Dealing with telephonic enquires for the managers;-
Setting up of meetings and taking minutes / interviews and all associated arrangements;
Interfacing professionally with internal and external customers;
Assist in arranging functions and conference;
Assisting in complaint investigation and customer feedback;
Assist with authorization issues that Drs or patients has and try to and see how we can resolve
Administrative support in ordering supplies, e-mail distribution and assist in duties (such as
Follow up on LOM’s
Managing email inbox for funder feedback
Check dashboards e.g. Reprice errors, resolved issues
Assist with evaluations and audits
Requirements
Knowledge of the healthcare industry will be to your advantage.
Grade 12 Qualification and computer proficiency – test could be performed.
Admin/Secretarial qualification will be advantageous
Strong customer service ethic and ability to work under pressure – multitask.
Knowledge of Impilo advantageous
Reliable, motivated and hardworking
Understanding of the private healthcare industry, its challenges and role players would be advantageous.
Knowledge of funder rules related to hospitalization will be advantageous
Accuracy, speed and attention to detail with good language and grammar skills are essential
Competencies
Strong computer literacy: Word, excel, outlook, power point.
Excellent communication and Interpersonal skills a prerequisite.
Experience in dealing with customers.
Problem-solving and judgment
Resilience
Teamwork
Self-management
Verbal and written communication skills
Deadline driven
Drive and energy
Excellence orientation
Ethical behavior
Building relationships & networking
Customer service orientation
Ability to manage stress
Closing date Sunday, October 13, 2024
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