VACANCY: CONTACT CENTRE AGENT
KwaZulu Natal Province
Applications accepted until: 2024-10-25
AfriSam (South Africa) (Pty) Ltd is a leading supplier of construction-related materials, specialising in the production of Cement, Aggregate and Readymix Concrete. Operating across Southern Africa, the company offers a wide scope of career opportunities and exposure to best practices. At AfriSam we recognise that talented and enthusiastic people are the basis of our ongoing success.
Location: Construction Materials - Sales, KZN Regional Office
Responsibilities:
Providing excellent customer service
Observing call centre best practice
Ensuring accuracy of data input in all processes
Attending and resolving customer queries relating to pricing, orders and deliveries Liaising closely with Territory Sales Managers to ensure business objectives are met
Ensuring efficient vehicle utilization and accurate scheduling.
Experience and Qualifications:
Grade 12 / Matric
Certificate in call centre practices (can be an advantage)
Experience in a call centre/customer focused environment can be an advantage. (preferably in a cementitious / construction materials environment)
Computer literate in MS Word, Excel and SAP as advantage
High Level of professionalism
Good communication skills (written and verbal)
Good interpersonal skills
Ability to communicate with customer at all levels
Good planning and organising skills
Skills and Knowledge: Aggregates and Readymix / cementitious products knowledge as well as customer handling proven background from a call centre based environment.
How to apply:
Please email your Curriculum Vitae (CV) to kzn.hr@za.afrisam.com and use “Contact Centre Agent” as the subject line of your email.
We take great care in assessing each application individually, however only shortlisted candidates will be contacted; therefore please deem your application as unsuccessful if you receive no feedback after 2 weeks of sending your CV.
Comments