Case Administrator
FAIS Ombud
Pretoria
Job Reference Number: REC25_01
Department: Client Care
Industry: Admin/Office Support
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances.
Job Description
Job Purpose
To provide administrative and client care support in relation to the effective registration and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.
Key Performance Areas:
Register new complaints.
Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
Assist and guide complainants in whether their complaint falls within the jurisdiction of the FAIS Act or FSOS Act.
Extract the essence of the complaint from available information provided and request additional information where required.
Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
Liaise with complainants and financial service providers.
Job Requirements
Matric certificate or equivalent.
National Diploma (NQF 6) in Business Administration or related fields.
A minimum of 2–3 years administrative experience in a similar environment.
An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good understanding of the FAIS Act, 37 of 2002 and its subordinate legislation.
Knowledge of the Microsoft CRM program (or similar) would be an advantage.
Other Key Competencies:The applicant must demonstrate the following skills and attributes: self-motivated, a quick learner and able to operate in a high-performance environment, be computer literate, have good administrative skills and active listening skills, attention to detail, good communication skills, good interpersonal skills, diligent, a self-starter, energetic and a team player, ability to communicate in two or more official languages. The candidate must be mature and able to handle confidential information.
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups.
The FAIS Ombud is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.
Please note that correspondence will only be entered into with short-listed candidates, and the FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.Interested applications can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 24 January 2025. Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.
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