ONLINE CHAT AGENT Rosebank College Johannesburg, Gauteng Contract Closing Date 27 October 2023 Job Details Division Rosebank College Central Support Office Business Unit Sales Minimum experience Entry Level Company primary industry Education Management Job functional area Sales Job Description Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents. Job Purpose: As an Online Chat Agent, you will be responsible for providing excellent service to customers through phone, email, or internet chat systems, fostering a "right first time" culture throughout the customer journey while dealing with inquiries, queries, and issues.
Duties & Responsibilities:
Receive and Respond to Customer Queries: Respond to a high volume of online chats and liaise with customers on sales and aftersales queries. Take ownership to reach a suitable resolution for all queries/concerns. Ensure accurate logging of customer queries as quickly and efficiently as possible.
Document Issues and Resolutions. Document each customer's inquiry, as well as the solution, in addition to providing real-time support.
Keep updated knowledge of New Products and Services. Stay up to date on all the company's products and services to assist customers as effectively as possible.
Identify Possible Website Errors. Report website mistakes and other technological issues to the IT department as soon as possible so that the problem can be resolved.
Minimum Requirements:
Minimum Matric/ Tertiary qualification.
Client required equipment:
Applicants should have a laptop or a desktop PC - tablets are not supported.
The applicant should have stable internet and data connection.
Applicants should have Chrome installed on their PC.
Key Competencies
Must be able to type 40 words per minute.
Computer skills, data entry, and word-processing.
Detail-oriented, able to follow explicit directions.
Must be able to work flexible shifts and weekends.
Effective organisational and time management skills.
Customer service.
Problem-solving.
Good communication skills.
Good attitude.
Enquiries: For enquiries, please feel free to contact HR office on 011 403 3680. Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
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