The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months
Department: Branch: Designation:
Remuneration: Transport Marketing and Communication
Internship: Customer Care Agent (Qualification completed with min 360 credits):
Salary: R9 531,54 pm (Basic Salary, no benefits)
LOCATION: Old Mutual Building, 75 Helen Joseph Street
Minimum Requirements:
• Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
• Only City of Joburg residents will be considered.
Primary Function: Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, producing first contact resolutions while upholding quality and consistency in service delivery.
Key Learning Areas: • Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions. • Provide high quality and professional query resolution that ensures customers satisfaction; • Manage customer complaints in line with applicable standard operating procedures; • Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability; • Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures; • Ensure timeous and accurate reporting of customer care related activities; Leading Competencies: • Customer Services Orientation skills; • Listening skills; • Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint. • Customer complaints and resolutions skills; • Good coordination and Organising skills; • Good communication skills (verbal, listening and written). Core Learning Competencies: • Knowledge of customer complaints and resolution methodologies, process, procedures and systems. • Knowledge of local government environment; • Records administration related knowledge; • Attention to detail; • Initiative and proactiveness.
ENQUIRIES ONLY: Contact Person: Tel No: Rutana De Klerk (011) 022 8656
Please take note that only online applications will be considered.
Closing date: 28 August 2024
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