Retail Store Assistants - Ring Road (New Store)
Dis-Chem Pharmacies Limited
Port Elizabeth, Eastern Cape
Permanent
Closing Date 06 September 2024
Job Details
Division CB Division
Minimum experience Associate
Company primary industry FMCG
Job functional area Other
Job Description
Dis-Chem Pharmacies’ Ring Road store has an opportunity available for Retail Store Assistants to join the team. The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.
Minimum Requirements:
Essential:
Grade 12 / Matric
Basic computer skills (Word, Excel and Outlook). SAP.
Retail experience
Job Description:
Manage and report all customer complements and complaints to management.
Establish a professional relationship with customers.
Ensure all customer stock queries are dealt with and resolved.
Maintain effective external communication with customers when they require feedback.
Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
Adhere to the customer turnover per hour rate as per company benchmark.
Manage the shorts and overs at the point of sale, including the floats.
Manage refund and return transactions.
Ensure that back shopping and returned goods are handled correctly.
Verify and review deliveries and invoices for total accuracy.
Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
Manage and control high risk stock
Prepare the run reconciliation on a daily basis.
Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
Maintain effective liaison between relevant parties.
Maintain effective document control including but not limited to float, petty cash, cash on hand.
Competencies
Essential:
Retail administration and operational knowledge
Team player, good customer relations
Leadership and management skills
Trustworthy and honesty
Ability to work under pressure
Deadline driven
Special conditions of employment:
South African citizen
MIE, clear criminal and credit
Driver’s license and/or own reliable transport
Remuneration and benefits:
Market related salary
Medical aid
Provident fund
Staff account
Comments