Workshop Technician - Level 2
AVI Limited
Cape Town, Western Cape
Permanent
Closing Date 07 March 2025
Job Details
Division CIRO
Minimum experience Entry Level
Company primary industry Manufacturing
Job functional area Operations
Line Manager: Workshop Supervisor
Job Description
The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.
The successful candidate will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises, for a selected group of Ciro customers.
An exciting opportunity exists for a Workshop Technician Level 2 at CIRO in the Western Cape
Job Specification
Key Performance Areas
General Housekeeping:
Perform general cleaning duties in & around the workshop
Keep workshop floor area, wash bay, power tool area & asset spares area clean & in neat order
Required to do tool checks & keep tool cupboards in neat order where applicable - Responsible for “lost” tools
Equipment handling in workshop & warehouse
Cleaning duties in workshop offload containers
Cleaning of dispensing equipment in line with SOP (Standard Operating Procedure)
Perform any other tasks as instructed by Workshop Supervisor
Keep “Training Room” clean & in neat order
Technical Duties:
Stripping, descaling & cleaning of spares - taps, boilers etc.
Re assembling of spares & selected equipment
Perform pre delivery inspections on equipment work overtime as required from time to time
Repair faulty equipment
Administrative Duties:
Fill in Consumption sheets with part description and code complete & hand in repeat calls
Complete and hand in time sheets
Complete and hand in tool checks
Complete overtime sheets
Complete leave applications
S.H.E. Responsibilities:
Keep own work area clean, neat & safe at all times
Keep work bench, floor space & shelving uncluttered & safe
Wear relevant protective clothing
Only use tools trained on & signed off by Workshop Supervisor
Consider the possible risks of activities in the Warehouse
Value added training visits and building credible coffee relationships
Announcing him/herself to management of establishment with explanation for purpose of visit Ensuring that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs
Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
Ensuring customer is aware of any changes made, example setting of grinders or operational guidance performed (still in line with guidelines set as per SLA if applicable)
Ensure customers are using Ciro products
Build sound business relations with the main objective to retain and builds volume throughput
Customer Specific Ciro CORE Evaluation, Training Register & ESO (Electronic Service Order) is completed
Ensuring that management of establishment signs off the following documents from visit:- Ciro CORE Evaluation
ESO Job card with spares consumed Quote/invoice for the visit
Ensuring that the correct online documents are submitted and is comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer
Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities
Ensuring the In-Cup quality of the coffee is of the agreed standards
Freshness test done on all Ciro products
Testing all products through equipment and completing taste testing, grammage testing and flowability Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
Calibrating and or programming of equipment to ensure the right quality of coffee products is produced.
Assessing the Staff at establishment to ensure that the right procedures are followed when making coffee and related products plus correct cleaning procedures is adhered to
Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to the management of the establishment.
Additional Responsibilities:
Time management
Responsible for spares and tools
Promote company ethics and values at all times. Full Responsibility of own Quality of Workmanship
Be cost-conscious when selecting replacement spares during repairs
Knowledge Required:
Basic Coffee knowledge
Basic knowledge of Coffee extraction through equipment variants
Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge Intermediate to Advanced understanding of a Multimeter
Logical & Methodical thinking
Qualifications and Experience:
Matric essential
N3 Electrical Engineering qualification would be advantageous
Certification in relevant required coffee equipment
Advanced Coffee Course Certificate
Valid Driver’s license
Additional Requirements:
Minimum 2 years driving experience
Availability to travel and stay overnight when necessary
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